Privacy Policy

Privacy Policy

as of February 20th, 2024

In this privacy policy, we, the Shuttler GmbH (Shuttler, we or us), explain how we collect and otherwise process personal data. This is not an exhaustive description; other data protection declarations or general terms and conditions, conditions of participation and similar documents may govern specific matters. Personal data means any information relating to an identified or identifiable individual.
If you provide us with personal data of other persons (e.g. family members, data of work colleagues), please make sure that these persons are aware of this privacy policy and only share their personal data with us if you are allowed to do so and if this personal data is correct.
Shuttler serves the Swiss market and targets customers of transportation services within Switzerland. This Privacy Policy is therefore primarily designed to meet the requirements of the Swiss Federal Act on Data Protection (“FADP”). Whether and to what extent other laws are applicable depends on the individual case.

Who we are
Shuttler is responsible for the data processing we describe here, unless otherwise stated in individual cases. If you have any data protection concerns, you can send them to us at the following contact address.
Shuttler GmbH
Hardturmstrasse 161
8005 Zurich

What personal data we collect

We primarily process the personal data that we receive from our customers and other business partners in the course of our business relationship with them and other persons involved in it, or that we collect from their users in the operation of our websites and other applications.
To the extent permitted, we also take certain data from publicly accessible sources (e.g. press, Internet) or receive such data from authorities and other third parties. In addition, we may collect your sociodemographic data (for marketing) and data related to the use of the website (e.g. IP address, MAC address of the smartphone or computer, details of your device and settings, cookies, date and time of visit, pages and content accessed, functions used, referring website, location information).

What we use data for

We use the personal data we collect primarily to enter into and perform our contracts with our customers and business partners.
In addition, we process personal data of you and other persons, to the extent permitted and deemed appropriate, also for the following purposes, in which we (and sometimes third parties) have a legitimate interest corresponding to the purpose:

  1. offering and further development of our offers, services and websites, apps and other platforms on which we are present;
  2. Communicating with third parties and processing their inquiries (e.g. applications, media inquiries);
  3. Testing and optimizing procedures for needs analysis for the purpose of direct customer contact as well as collecting personal data from publicly available sources for the purpose of customer acquisition;
  4. Advertising and marketing (including the organization of events), provided you have not objected to the use of your data (if we send you advertising from us as an existing customer, you can object to this at any time; we will then place you on a blocking list against further advertising mailings);
  5. Market and opinion research, media monitoring;
  6. Assertion of legal claims and defense in connection with legal disputes and official proceedings;
  7. Prevention and investigation of criminal offenses and other misconduct (e.g., conducting internal investigations, data analysis to combat fraud);
  8. warranties of our operations, especially IT, our websites, apps and other platforms;
  9. buying and selling businesses, companies or parts of companies and other corporate transactions and related transfers of personal data, as well as business management measures and to the extent necessary to comply with legal and regulatory obligations and Shuttler’s internal rules.
    Insofar as you have given us consent to process your personal data for certain purposes (for example, when you register to receive newsletters), we process your personal data within the scope of and based on this consent, insofar as we have no other legal basis and we require such a basis. Consent given can be revoked at any time, but this has no effect on data processing that has already taken place.

To whom we pass on data

Under certain circumstances, we pass on personal data from you or personal data is passed on to us, insofar as this is permissible.
We use the following domestic and foreign service providers for this purpose, among others::
– carriers
– (IT) service providers
– Credit institutions and payment service providers
– sales partners
– Other partners used for our business operations
We disclose personal data to public bodies and institutions (e.g. police, public prosecutor’s office, supervisory authorities) if we have a corresponding obligation/authorization.

If a recipient is located in a country without adequate legal data protection pursuant to Art. 6 FADPA, we contractually obligate the recipient to comply with the applicable data protection, unless it is already subject to a legally recognized set of rules to ensure data protection. An exception may apply in particular in the case of legal proceedings abroad, but also in cases of overriding public interests or if the performance of a contract requires such disclosure, if you have given your consent or if it is a matter of data that you have made generally accessible and you have not objected to the processing of such data.

In the course of an ordinary booking process via the website, data is passed on to the following parties or collected by third parties:

-To book tickets by the Ticpoi application we process data to Pacifica Technologies in British Columbia, Canada.

-For payment we may collect data necessary to process your payment if you make purchases, such as your payment instrument number, and the security code associated with your payment instrument. All payment data is stored only by stripe. Privacy settings of stripe can be found at

-We process data concerning your booked trip to the domestic carriers you have booked your trip. All carriers are seated in Switzerland and are obliged to comply with Swiss data protection law. You can find the details including contact informations of the carriers under the general terms and conditions (

-We use Zapier for workflow automation, allowing data transfer between our booking software and the partner communication tools ensuring a smooth booking experience. By using Zapier, your personal data stored may be processed. You can get more informations on Zapier Privacy Policy on

What cookies are set when you use our website and other web applications

We typically use “cookies” and similar technologies on our websites to identify your browser or device. A cookie is a small file that is sent to your computer or automatically stored on your computer or mobile device by the web browser you are using when you visit our website. This allows us to recognize you when you return to this website, even if we do not know who you are. In addition to cookies that are only used during a session and deleted after your website visit (“session cookies”), cookies can also be used to store user settings and other information for a certain period of time (e.g. two years) (“permanent cookies”). However, you can set your browser to reject cookies, store them for one session only, or otherwise delete them early.

Most browsers are preset to accept cookies. We use persistent cookies to store user preferences (e.g., language, autologin) so that we can better understand how you use our offerings and content. Certain of the cookies are set by us, and certain are also set by contractors with whom we work. If you block cookies, certain functionalities (such as language selection, shopping cart, ordering processes) may no longer work. We therefore recommend that you switch on the cookie function.

By using our websites and agreeing to receive newsletters and other marketing emails, you consent to the use of these techniques. If you do not want this, then you must set your browser accordingly.

We sometimes use Google Analytics or similar services on our websites. This is a service provided by third parties, which may be located in any country of the world, with which we can measure and evaluate the use of the website (non-personal). Permanent cookies set by the service provider are also used for this purpose. We have configured the service so that the IP addresses of visitors are shortened by Google in Europe before being forwarded to the USA and thus cannot be traced. We have turned off the “Data Forwarding” and “Signals” settings. Although we can assume that the information we share with Google is not personal data for Google, it is possible that Google can draw conclusions about the identity of visitors from this data for its own purposes, create personal profiles and link this data to the Google accounts of these individuals. Insofar as you have registered with the service provider yourself, the service provider also knows you. The processing of your personal data by the service provider then takes place under the responsibility of the service provider in accordance with its data protection provisions. The service provider only tells us how our respective website is used (no information about you personally).

In order to display our content correctly and graphically appealing across browsers, we use “Google Web Fonts” from Google LLC to display fonts.

On our website we use the offer of Google Maps. Google Maps is operated by Google LLC. This allows us to display interactive maps directly on the website and enables you to use the map function conveniently.
You can find more information about data processing by Google in the Google privacy policy. There you can also change your personal data protection settings in the data protection center.

We utilize Google reCAPTCHA on our website to enhance security and protect against automated abuse. reCAPTCHA is used to determine whether the interactions on this site are performed by a human or a bot, thus preventing malicious activities such as spam and unauthorized data harvesting. The use of reCAPTCHA is subject to Google’s Privacy Policy and Terms of Service. By interacting with this website, you acknowledge and agree to abide by Google’s terms. Please note that reCAPTCHA may collect certain browsing data and utilize cookies to improve its performance. This data is processed in accordance with Google’s privacy practices.

For more information about Google’s data handling, please review Google’s Privacy Policy that can found at:

On our website we use Elementor, a software used to create the layout of this website. Cookies are used to store the number of page views and active sessions of the user. The collected data is not used for analysis purposes, but only to ensure that, for example, hidden elements are not displayed again during multiple active sessions.

How long we store your data

We process and store your personal data as long as it is necessary for the fulfillment of our contractual and legal obligations or otherwise the purposes pursued with the processing, i.e., for example, for the duration of the entire business relationship as well as beyond that in accordance with the statutory retention and documentation obligations. In this context, it is possible that personal data will be retained for the time during which claims can be asserted against our company and insofar as we are otherwise legally obligated to do so or legitimate business interests require this (e.g. for evidence and documentation purposes). As soon as your personal data is no longer required for the above-mentioned purposes, it will be deleted or anonymized as a matter of principle and to the extent possible.

What rights you have to your data

You have the right to information, correction, deletion, the right to restrict data processing and otherwise the right to object to our data processing within the scope of the data protection law applicable to you and insofar as provided therein. Please note, however, that we reserve the right to enforce the restrictions provided for by law, for example if we are obliged to retain or process certain data, have an overriding interest in doing so (insofar as we are entitled to rely on this) or require it for the assertion of claims. If you incur costs, we will inform you in advance. Please note that the exercise of these rights may conflict with contractual agreements and may have consequences such as the premature termination of the contract or cost consequences. We will inform you in advance if this is not already contractually regulated.
The exercise of such rights usually requires that you clearly prove your identity (e.g. by means of a copy of your identity card, where your identity is otherwise not clear or cannot be verified). To exercise your rights, you can contact us at the address given above.

In addition, every data subject has the right to enforce his or her claims in court or to lodge a complaint with the competent data protection authority. The competent data protection authority in Switzerland is the Federal Data Protection and Information Commissioner (

What obligation you have to provide data
In the context of our business relationship, you must provide those personal data that are necessary for the establishment and implementation of a business relationship and the fulfillment of the associated contractual obligations (you generally do not have a legal obligation to provide us with data).
Without this data, we will generally not be able to enter into or perform a contract with you (or the entity or person you represent). Also, the Website cannot be used if certain traffic-securing information (such as IP address) is not disclosed.

When we amend this declaration

We may amend this privacy policy at any time without prior notice. The current version published on our website applies. Insofar as the data protection declaration is part of an agreement with you, we will inform you of the change by e-mail or other suitable means in the event of an update.